Frequently Asked Questions (FAQ)
If you have problems with the application, e.g. slow screen refresh or program crashes, please carry out the following two steps:
- Install the most current graphics driver (see 6.)
- Click the tab ?Settings? and set the values for your graphics card to 64 MB and main storage to 512 MB or less.
FAQ
System requirements
- Can I run the DVD on a Video DVD player connected to my television?
- Can I run the DVD on my Apple computer?
- Why is no Linux version available?
- Can I run the DVD also in foreign countries, e.g. the USA?
- How can I verify that my PC is capable of running this software?
How can I check my computer?s memory?
How can I check the speed (clock rate) of my CPU?
What graphics card do I have? - Where do I get the latest drivers for my graphics card?
Where do I get the latest drivers for my notebook? - I have a Medion System (ALDI) and the usual ATI or nVidia graphics drivers cannot be installed
Installation
- Upon insertion of my DVD the DVD drive makes a clattering noise and the PC does not recognize the DVD!
Registration
- Do I need to register?
- Why do I need to register?
- What do I need to do in order to register and how does it work?
- Online registration: Message box ?Cannot reach server?
- Email registration: I get an error message and the email program cannot be opened
- How do I get the authorization code and where do I enter it?
- How can I register over the phone?
- Upon registration I get an error message saying that I have exceeded the number of registrations allowed. However, I had to register again since I updated my PC or since I installed the DVD on a more powerful PC.
Starting the application
- After installation I try to start the application but get the error message: ?VRS_IO.DLL not found?
- After clicking the start button on the registration form I get the start screen. Shortly after, the application crashes due to an ?unexpected error?
- I reinstalled the application but the start button of the registration form is greyed out (disabled). I cannot start the application, although it says it can be used for two weeks without registration
- Starting the application takes much longer then the specified 3 minutes (taking up to 17 minutes) but sooner or later the application will start.
Within the application
- Can I speed up formation of images?
- Can I add more details to the images, i.e. improve their quality?
Answers
System requirements
1. Can I run the DVD on a Video DVD player connected to my television?
No! This DVD is a PC-DVD, i.e. it is software designed for PCs with Windows 2000 / XP. Due to the large amount of data it is provided on DVD.
2. Can I run the DVD on my Apple computer?
We focused on Windows because it is a very common operating system among private users. By using an emulator, you can run the 3D RealityMap also on an Apple computer.
3. Why is no Linux version available?
We focused on Windows 2000 / XP / Vista because it is a very common operating among private users.
4. Can I run the DVD also in foreign countries, e.g. the USA?
The 3D DVD runs with any language available with Windows 2000 / XP / Vista.
5. How can I verify that my PC is capable of running this software?
CPU and RAM
From your ?Start menu? click ?Control Panel? then ?Sytem?, The following window will open up:
You can find your CPU?s clock rate and installed RAM in the yellow box.
The clock rate (speed of your processor) should at least be 1,5 GHz, or for better results 2 GHz or more
Your RAM (working storage) should at least be 512 MB or 1 GB or more.
Graphics card:
Click your right mouse button on an empty space on your desk top and go to ?Properties?. Under ?Settings? the following window will open up:
Click ?Advanced? and in the following window ?Adapter?.
The red box will show the type of graphics card you have and the amount of memory.
Your type of chip should be ATI Radeon 8xxxx, 9xxxx, Xxxxx bzw. nVidia GeForce 4, 5xxx, 6xxx or 7xxx.
Your graphic card?s memory should be at least 64 MB or 128 MB or more for better performance.
The following OnBoard graphics solutions are not suitable: Intel 900 or 9000, ATI IGP with Shared Memory 32 / 64 MB. They might function, but are not really powerful enough.
6. Where do I get the latest drivers for my graphics card?
Desktop systems:
ATI Versions 5.12 and later generally provide a noticeable increase in speed with OpenGL applications ?like the one in question. Furthermore, the driver now uses dual-core CPUs more efficiently? e.g. PentiumD, Athlon64 X2 ? or dual-processor systems ? e.g. Xeon, Opteron with 2 CPUs.
nVidia Versions 80.xx and later generally provide a noticeable increase in speed with dual-core CPUs ? eg. PentiumD , Athlon64 X2 ? or dual-processor ? e.g. Xeon, Opteron with 2 CPUs.
Notebooks:
With most notebooks one depends on the driver provided by the manufacturer. These, however, are not always the most current ones. ATI and nVidia provide drivers which are optimized for installation on notebooks. In general, they improve the speed significantly.
ATI - notebook drivers modified drivers for notebooks with ATI mobility card
nVIDIA - notebook drivers modified drivers for notebooks with ATI mobility card
ATTENTION!
These drivers are modified original drivers for desktop systems which were optimized for installation on notebooks.
For this reason installation will be at your own risk!
7. I have a Medion System (ALDI) and the usual ATI or nVidia graphics drivers cannot be installed
Medion uses standard graphics chips by ATI or nVidia designated with a synonym. The following designations are typical for Medion systems: ATI 9800XL, ATI 9800 XXL, ATI 740 XL oder nVidia 6610XL, nVidia 6700 XL.
The Aldi notebook MD 95800 (05/2005) has Intel-graphics not suitable for running the 3D DVD.
If you want to find out which graphics card you have, please compare under point 5.
ATI 9800XL, ATI 9800 XXL, ATI 740 XL MD 8080 (11/2003), MD 8083 (03/2004), MD 8030 (07/2004)
ATI 9800XL, ATI 9800 XXL, ATI 740 XL MD 8080 (11/2003), MD 8083 (03/2004), MD 8030 (07/2004)
nVidia 6610 XL, nVidia 6700 XL MD 8383 (11/2004), MD 8800 (11/2005)
Alternatively you can look for suitable drivers for your system on the Medion homepage (you will also find instructions on how to find the serial number).
Medion-Homepage Please make sure to download a driver not older than 12/2004 or your 3D DVD will not run!
Installation
1. Upon insertion of my DVD the DVD drive makes a clattering noise and the PC does not recognize the DVD!
There are different releases of this DVD. Some batches will not run in older DVD drives ? especially those of some notebooks (combi drives which can burn CDs but which can only read DVDs).
Make sure to ask for a DVD with a silvery and shiny underside. If you have a notebook, please bring it along to test it.
Registration
1. Do I need to register?
You have two weeks to test our product. For further use the application must be registered and activated with an authorization code that will be sent to you.
2. Why do I need to register?
The collection of geodata and development of the software is very expensive. The price-performance ratio of the 3D DVD is excellent. This DVD therefore has a single user licence.
Purpose of the registration is to limit the number of unauthorized copies. Moreover it ensures further development and future updates to this application.
3. What do I need to do in order to register and how does it work?
When starting the application, a registration form pops up. You can skip this for two weeks and test the application first.
For a final activation after expiration of this term ? choose a way to register: online, email or fax. If you prefer to register by phone, please also check the fax option.
Please enter the PIDxxxxxxxxxxxxx which you find on a label on the bottom side of the DVD casing.
1. Online-registration
Next to your PID also enter your email address so that the authorization code can be sent to you.
If you are online click the registration button. Your computer will then transfer the data.
If you access the internet via ISDN or DSL first make sure that you are connected.
An error messages can occur. Please read below. Alternatively you can choose to register by email.
You will receive an authorization code by email shortly. Please continue reading under point 6.
2. Email-registration
Please enter the PID so that we can send you the authorization code.
Click on ?Registration? to start your email program and send your mail.
You will receive your authorization code by email shortly. Please continue reading under 6.
If an error message pops up, please proceed as described under point 5.
3. Fax-registration
Enter your PID so that the authorization code can be sent to you.
Click ?Registration?. A window will open where you can enter your fax number. Click ?Next? and the fax form will open up. Print out the form and fax it to the number listed on the bottom of the page.
You will receive your authorization code by fax shortly. Please continue reading under point 6.
4. Online registration: Message box ?Cannot reach server?
If you are using a firewall to protect your PC it might be that this interferes with your online registration. Experienced users can temporarily clear the blocked port.
Generally we recommend for your own safety to not change the configuration of the firewall and to use email registration instead.
5. Email registration: An error message pops up and the email program cannot be opened.
If your email program is not correctly registered in Windows, it might be unable to open and the following error message may appear on your screen:
Highlight the text of your fax form and copy it with the following hot key: STRG + C (or CTRL + C ).
Open your email or Web-Mail and sent your mail to support@geotainment.com. Copy the form into the description field using STRG + V (or CTRL + V )
Send your email.
6. How do I get the authorization code and where do I enter it?
Depending on your mode of registration you will receive your authorization code by email or fax. Highlight your code and copy it with STRG + C (or CTRL + C ). Start the application and click ?I would like to enter my authorization key to activate this product?
Enter your key with STRG + V (or CTRL + V )
Click ?Authorization?.
7. How can I register over the phone?
First register by fax following the instructions:
Click ?FAX-Registration?, enter your PID and then click ?Register?. The fax form will open up. Enter a 0 for your fax number and click ?Next?.
Please call 0331 - 2015256 and give us your PID, key and key-ID as well as your phone number
To enter your authorization key please read the following entry.
8. Upon registration I get an error message saying that I have exceeded the number of registrations allowed. However, I had to register again since I updated my PC or since I installed the DVD on a more powerful PC.
The software developers limited the number of registrations to 2.
Of course you can register the DVD more often. In such a case please send PID, KEY and KEY-ID by email (using the form or as described under registration 5.) to the following mail address: support@reality-maps.de Please shortly state your reasons, e.g. change of graphics card, upgrading or changing your PC.
The number of registrations will be reset and after a short notification you can register again.
Starting the application
After installation I try to start the application but get the error message: ?VRS_IO.DLL not found?
Please download this update: http://www.reality-maps/download/muenchen3D_.zip
Unpack the content into the same directory where you have installed your 3D DVD ? generally C:\Programs\XXXX3D.
2. After clicking the start button on the registration form I get the start screen. Shortly after, the application crashes due to an ?unexpected error?
Up to now, this problem could be solved by updating your graphics card driver.
Please ask for an authorization key. If after entering the authorization key, the problem still occurs, please contact our support: support@reality-maps.de
4. Starting the application takes much longer then the specified 3 minutes (taking up to 17 minutes) but sooner or later the application will start.
If you have 512 MB upon starting the application possibly more than 250 MB of memory is already used up. This happens, for example, due to anti virus software, Office quick start and other applications loaded during the Windows startup. Before starting the application, enter the shortcut STRG + ALT + ENTF (or CTRL + ALT + DEL), open the task manager and click ?Performance? in order to check the memory needed.
If already more than 200 MB are used up, the application transfers parts to the swap file on the hard drive. Accessing this data is more time consuming than accessing data in memory (RAM). Thus starting the application can take up to 17 minutes.
The only solution is a memory upgrade to 1GB or more.
To find out your PC?s amount of RAM (working memory), click here: system requirements In any case you should load the small version as it needs fewer resources than the extended version and will start faster.
Within the application
1. Can I speed up formation of images?
2. Can I add more details to the images, i.e. improve their quality?
To increase the speed of the application you can also install the latest driver for your graphics card.
If you have 512 MB, a memory upgrade to 1 GB or more will significantly increase the speed of your application start up. Please enter your name and phone number.
Frequently asked Questions (FAQ)
Frequently asked questions (FAQ)
Please install the up-to-date graphics card drivers of your ATI or nVidia graphics card BEFORE using the DVD!
Drivers download:
The up-to-date DRIVERS for your nVidia or ATI graphics card can be downloaded on the website of the particular producer:
For desktop systems:
ATI (Radeon / FireGL):
www.ati.com -> Drivers & Software
nVidia (GeForce / Quadro):
www.nvidia.com -> Download Drivers
For notebooks:
For most notebooks only the official drivers from the particular notebook producer can be used. However, these are often not up-to-date. There are up-to-date original drivers from ATI and nVidia, which were adapted for notebooks. These usually show a reasonable performance boost.
ATI ? Drivers for notebooks http://www.driverheavendownloads.net/omegadrive.htm modified drivers for notebooks with ATI Mobility graphics card
nVIDIA ? Drivers for notebooks
http://www.omegadrivers.net/nvidia.phphttp://www.driverheavendownloads.net/nvidia.htm modified drivers for notebooks with GeForce Go graphics cards
ATTENTION!
These drivers are modified original drivers for desktop systems, which were adapted so that they can be installed on notebooks. Therefore installation is at your own risk!
In case you cannot find an answer to your question in the FAQ please contact our support.
support@reality-maps.de
Hotline: +49 (0) 331 - 2015 256
